Very Very Bad Service

<p>On 25 July we got notified that our dad was critical ill in port elizabeth and that we should get there soon.</p> <p>We looked for tickets at immediatly and booked the ticket at 14:45 with safair refrence number HMNTQT. We quickly packed and rushed through to ORTambo airport. We arrived 2min late for check in pleaded with the staff to please check us in as our dad was critical and might die any min. It was like we were talking to a brick wall. Like your staff was not hearing us. I mean the plane was still there noone was boarding. Im sure if this had to happen to any of them they would of made an exception.</p> <p> </p> <p>Fine we went and booked new tickets with britishairways to get to PE that night. As we booked the standard tickets with safair it says the following is included </p> <p>INCLUDES CHECKED BAG <br />INCLUDES FREE FLIGHT CHANGE<br />INCLUDES PRIORITY BOARDING</p> <p>We went and changed the the flight we couldnt board with safair to return to johannesburg and had to pay for flight change yet it says free flight change.</p> <p> </p> <p>We then did online checkin on saterday and choose seats 5a and 5b yet when we went to drop of our bags our seats was changed to 18c 18b.</p> <p> </p> <p>We will never ever set foot on this airline again. Your staff has no sympathy. Be as this matter will be put on all social media possible.</p>