VERY POOR SERVICE

MY BOSS WAS DRIVING TO THE LANSERIA AIRPORT AND NOTICED HE WILL MISS HIS FLIGHT, AS THERE WAS AN ABNORMAL TRUCK BEING TRANSPORTED AND THEY WERE DRIVING 30KM/HOUR. I PHONED FLYSAFAIR CUSTOMER SERVICE AND SPOKE TO A LADY(GLORIA, NOT SURE) AND SHE ADVISED ME TO PHONE BACK 10:45, FOR ME TO MAKE CHANGES TO THE FLIGHT. WHEN I PHONED BACK 10:45 I SPOKE TO TATANKOSI AND HE ADVISED ME THAT I AM TOO LATE TO MAKE ANY CHANGES AND THEN HE SAID THAT THE PASSENGER CAN CHANGE HIS FLIGHT AT THE AIRPORT OR THEY CAN PUT HIM ON STANDBY FOR A FLIGHT, I REPEATEDLY ASKED HIM IF IT WILL BE POSSIBLE TO DO IT AT OR TAMBO AS HE WAS SUPPOSED TO GO TO LANSERIA BUT THERE WERE NO FLIGHTS AND HE SAID YES ANY AIRPORT, WHEN THE PASSENGER GOT THERE, THEY COULD NOT ASSIST HIM, THIS IS POOR CUSTOMER SERVICE AND I WILL NOT RECCOMEND ANYONE TO USE THEM