Very dissappointed with Flysafair breaching their terms and conditions for a competition

Flysafair hosts a lot of competitions. Do not enter them, because they do not stick with their terms and conditions. I have enter the Valentine's Day competition. For day 1 to day 13 you had to commented on certain questions on their post. Day 14 was the big prize and you had to enter via a link. On 24 February 2026 they let me knew that I was the winner for day 8. They asked me to forward them my email address via dm. I did so. I received a dm back that told me to be on the lookout for an email from them. I did. By 6 March 2026 I dm them to ask if the email was sent to me. I got a reply that the email was sent on 24 February 2026 with a declaration that I had to complete and return within 24 hours, otherwise I will forfeit the prize. I didn't receive the email. I requested proof that the email was send. They sent me 2 emails that was send to my email address with a capital letter - one on 24 February 2026 and the other one on 25 February 2026 (reminding me that the declaration have to be completed within 24 hours). I didn't receive any of the 2 emails. Very strange, because on those 2 days I received other emails. I wrote to Flysafair on 17 March 2026 to express my dissatisfaction about me forfeiting my prize. Thola Kubeka emailed me back on 18 March 2026 - referring to their terms and conditions that stipulate that if they do not receive the declaration back within 24 hours the prize will be forfeited. Strange that I receive his email, but not the ones with the declaration. When I entered there was no terms and conditions - it was on Facebook and I only had to comment on the post. Like I previously mentioned only on day 14 you had to enter via a link and there you get the terms and conditions. The terms and conditions said that they will try at least 3 times to get hold of the winner - they only try to contact me 2 times - breach of their terms and conditions. They only made the winners public on 6 Marsh 2026 on their Facebook page and another winner was choosen for my prize. If I have seen I was a winner on Facebook I would contacted them earlier, but the winners were made public 3 weeks after the competition ended. Up until now, 18 March 2026 at 17h00, I didn't hear from Thola after I rep**** on his email (09h05) about the terms and conditions. In my email to him I asked him why they don't use whatsapp - I think that will be more liable - and why will a person that enter a competition wants to forfeit a prize. I don't enter competitions where I am not interested in the prize. Please be careful with Flasafair. If they don't stick to their terms and conditions for competitions, then it let me wonder about terms and conditions for their service or flights.