Very disappointing experience

I recently had a very frustrating experience flying with FlySafair. On Friday, 6 March 2026, I flew to Johannesburg. I was not aware that baggage needed to be booked online in advance, and as a result, I had to pay an additional R700 at the airport. Then on Saturday, 14 March 2026, I flew back to Durban, and the experience was even worse. The online booking system for adding baggage is not user-friendly at all, especially for older people or those who are not very fami**** with technology. I initially booked one checked bag for R155 and added another option for R250 (Option 4), but there was no clear way to add more bags. When I arrived at the airport, I was told I had to pay another R350. In the end, my baggage cost more than my actual ticket, which is unacceptable. I even had to ask my husband to send me money while at the airport, which was stressful. Because the baggage costs were already so expensive, I did not book priority boarding. Unfortunately, this made things even harder for me. I suffer from fibromyalgia and was not feeling well at all. We were made to stand for long periods, then told to wait again, and then stand again before boarding. There was no consideration for passengers with health issues, and the long waiting made me feel very unwell. FlySafair really needs to improve their booking system and make baggage options clearer and easier to use. More importantly, there should be better support and consideration for passengers with medical conditions—even if proof is required. Overall, this was a very stressful and uncomfortable experience, and I expected much better service.