Very Bad Service like Running a ****a Shop

I have Booked Return ticket for Flysafair with their Agency \Travel Start"";I have provided them with My REF Number for my Return Ticked and the The proof of Charged SMS's Made on my Bank Account Reflating FlysafAir still did not received any help.<br> <br> The Lady by the name of \""Ellen Lomo\"" told me that the information i have given her is meaningless and the is nothing she can do to assist because the REFNO i have provided is not theirs (Flysfair)"