Useless Website designed to ******* customers

<p>I booked a flight from Jhb to CT. While trying to remove the default R7 confirmation SMS, the dates reset to default and I mistakenly book my return flight for the incorrect date.</p> <p> </p> <p>Upon realizing this, I tried to change it but website won't allow change if you're already checked in on the first flight.</p> <p> </p> <p>After the first flight I was finally allowed to change my booking but it wouldn't let me select a flight on the same day.</p> <p> </p> <p>I went to the airport counter and showed them their site wasn't working and the didn't care, stated if I wanted to change I'd still be charged the R100 rate for using the agent at the airport and not doing it online and that I'd be charged R700 as the flight had now gone up.</p> <p> </p> <p>I told them not to bother and I'd return the original date, but when I logged on to my booking a few minutes earlier I saw agent had made change and I had an outstanding amount of R700 on my account.</p> <p> </p> <p>I returned to the counter and was informed that the change had gone through and I could either pay the amount or forfeit the ticket.</p> <p> </p> <p>The agent even had the audacity to tell me it was my fault.</p> <p> </p> <p>Will never use Safair again. Service is non existent and it's business model is designed to be day light *******.</p>