Unwilling and unhelpful airline

<p>I booked a ticket to JHB from EL via the website when Safair was having their R2 sale. Long store short, was busy booking a ticket for my parents to CT in Aug in the left tab and was browsing flights to JHB in September iver a weekend for me and hubby in the right hand tab. When I finally get far enough on the very congested site to pay for the CT flight, the site somehow paid for the JHB flight which I was yet to confirm.</p> <p>I received booking confirmation via email very promptly which was awesome. I unfortunately did not read through it very well as I saw at departure 23de and return 24th so all seemed hunky dory.</p> <p>Knowing I wouldn't get n refund for this flight (only cost R612 in total) I didnt bother contacting the call centre. </p> <p>I did however try and contact customer care to try and get a refund for the luggage that was paid seeing that we were only going to take carry on bag each and the agent just said that this refund should have been requested within 5 working days of making the booking. Now this is apparently a rule made by the airline or commercial airlines of South Africa. Nowhere in my booking confirmation was there any mention of this.</p> <p>In the end the booking dates were actually for 23 August and not 23 September. I would never have made a booking for a midweek flight for myself because of work commitments. Oh and making the inquiry to customer care in September, they did not even pick up or mention I was making an inquiry for a flight I had already missed. They did not even attempt to contact me in August for the flight that I have now apparently missed.</p> <p>Rocking up at the airport and being so disappointed with not being able to fly. Safair wanting to charge us over R5000 to book new tickets to fly to Jhb. Sales staff absolutely unwilling to contact head office to see if we can be assisted or to see if there was an actual IT glitch with the site that jumbled up our booking. </p> <p>I'm just wondering if this has happened to anyone else? </p> <p>Safair, remember your low prices won't keep you popular forever. </p>