Unpleasant experience for my kid's

Good day

I am not happy at all with the flight attendants for flight FA159 departing from East London at 10:10am to Cape Town arrival at 11:50. Boarding pass for AJHV7D & EHG0BO. 3 kid's and it was their first time flying on their own and they didn't get any assistance with their meal vouchers.

As much as they did not know what to do, I know that all attendants have a list of people that have vouchers on every flight but they failed to attend to my kid's and I am not happy at all with this.

I always fly with you and to use you for my kid's was a no brainer as I trusted you and your services but you failed me and did not make this experience a good one for my kid's.

I need a prompt response regarding my refund.