Unnecessary and rude flight information

In trying to enquire and resolve, in my humble opinion, a baggage query I was addressed in a very demeaning manner by call centre Lemeez. Short of supplying family history genealogy and blood type details she was rude and eventually when told I was going to complain did she change her attitude.

When not getting through on the landline number provided, post trying to navigate a user unfriendly WhatsApp option, I tried the option to contact me. Odette Ndolo subsequently rep**** via email at 07:23 to tell me that the office is only available from 07:00 to 19:00.

Both ladies have subsequently answered my question however the customer service interaction and experience could have been a lot better, I have subsequently booked another four flights but will rather at the airport speak to someone rather than the supp**** information online.