Unhappy customer FlySAfair ******

I booked a flight for 14 August and returned on 21 Aug t from Cape Town to JHB for me and my 2 year old son. The system then needed to choose the age of my son who is 2 years old and I booked and had the attached boarding passes which had both of us to have their own seats.

when i got to the airport, i had not checked in my bags and there was not enough time to check them in, so the ladies advised that i change my flight and catch another one so i can be able to check in my bags

I went to the counter and the lady that changed my flight gave it to another one that will arrive in Lanseria with boarding time being 11h10 for standby, see attached picture of new flight details. I then had to pay 850 on top of the 3000 I paid for the first flight.

When I went to checkin for this new flight, the lady said my 2 year old son is young and should be a two year old under infant as he can not have his own sit, he is still a baby that is being held. She then changed everything and ended up saying we will now have one seat and that when I get to Lanseria I should claim for the other seat that I paid for.

When I got to Lanseria I was told to call the call centre, when i called, I was directed to submit this claim via the website which I did.

So I paid for 2 seats and only ended up coming to jhb on one seat and I was advised to apply for the second one. My return booking is also the same but i have not made changes to it before i know what will happen to this claim.

When I eventually app**** for a refund i was told i was refunded with a R30 for one seat my question is is 1 seat 30r? i paid twice for a seat that n one used because of the consultants at the airport and only refunded 30r so can i book a flight with R30 i doubt. I am very disappointed with this type of service, people change seats and then say they will refund you and when its time for a refund u are told a seat is R30