Unhappy Client, refund owed to.

Hi

On the 14th July 2018, I bought a return ticket from PicknPay; from Lanseria Airport to Cape Town International Airport and from Cape Town International Airport to Lanseria. One was for my mom for a single trip and the other one was mine for a return which amount to R1248.00. Our departure date and time was on the 28 July 2018 at 08:35. The trip was successful.

I was suppose to returned on the 29th July 2018 at 06:30, when I wanted to check in, I couldn't. Then I called the help line and I was told that my payment could not be traced, in other words "I didn't pay for my flight" but I did fly to Cape Town. I spoke to Zandile she gave me her e-mail address and asked me to send my proof of payment which I did, and said I should buy another ticket to return because nobody could help me at the moment or trace where my money vanished to. She told me they will pay me back my R624.00 because I had to buy another ticket so I could fly back. Till this day I am still waiting for my refund.

I use FlySafair because their services are wonderful, but on the 28th July I was frustrated and worse of all, I couldn't be assisted and my refund not paid. It inconvenienced me and am not happy with the way this incident is handled.

Please urgently address this matter, because I am still owed. And please advise when may I receive my refund.

Unhappy Client Charlotte