unhappy and disappointed Client with Flysafair

im in contact with Andrea January@ Flysafair whom is refusing to give my money back. I booked the ticket for my son and cancelled it 2 days before flying ,with your operator ,that said he must look for a knew date and ,,I told him rather to cancel the ticket and ask for a refund. SO YOUR OPERATER SAID ITS NOT POSSIBLE,,o really I find that is ****************... not to give my money back, I want you to refund my money and I will book when ever SAST Good day Andrea January I booked the ticket for my son and when He cancelled with your operator ,they said he must look for a knew date and ,,I told him rather to cancel the ticket and ask for a refund.SO YOUR OPERATER SAID ITS NOT POSSIBLE. I really find it unacceptable not to receive my money from such a big reputable company..Your behavior needs allot to be desired. I want you to refund my money and I will book when ever i am flying again. Kind regards Mrs M Klassen ********** ********** 026021 flying again. Thank you Mrs M Klassen ********** ********** 026021

Refrence/case no PNR: RDYNRY Departure Date of First Flight: 24 April 2019 Origin Airport: ELS Destination Airport: [ReturnOriginAirportCode