SQ
Sinovuyo Q
1 reviews | Active since Apr 2025
16 Apr 2025, 15:42
Unhappy
My flight is booked for next week Wednesday and I mistakenly paid for additional luggage via their website and a few minutes later I called to reverse the payment and they refused to refund me and pay the money into my bank account. Stating that I have already paid for the service and they don't do refunds. The only thing they can do is give me a voucher. I do not want a voucher, I want my money back! This is not treating customers fairly. It's ridiculous denying me my money back for a service I have not yet utilised!
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Replies (1)SQ
Sinovuyo Q's updateReviewer Update
17 Apr 2025, 16:20So I reluctantly accept this voucher because I don't have a choice. However when I attempt to use it to purchase items on their in-flight snack menu, I was told I could only redeem R85 of the total amount. When I enquire about the remaining balance, I was informed that I can use it for future flights. What guarantee do they have that I will ever fly with them again?
SQ
Sinovuyo Q's update17 Apr 2025, 16:20
Reviewer Update
So I reluctantly accept this voucher because I don't have a choice. However when I attempt to use it to purchase items on their in-flight snack menu, I was told I could only redeem R85 of the total amount. When I enquire about the remaining balance, I was informed that I can use it for future flights. What guarantee do they have that I will ever fly with them again?