Unfriendly & Rude staff!!!

We had tickets booked to fly to PE on the 22nd of May 2015 and to return back to JHB on the 24th of May 2015. We understand that each airline has its own rules etc. but we literally missed the check in by 5minutes due to load shedding and the traffic caused by it on Marlboro road in Sandton. The staff at the check-in desk were busy checking in the last customer when we arrived - we were even waiting in line to be served......just to be told that we are late and that check-in ended already. That was about all we got out of your staff members. Boarding time was literally 35min away!!!<br> <br> There was no: How can we help you? Maybe we can quickly phone security at the boarding gate? Let's see what we can do for you? NOT EVEN A SMILE. <br> <br> It was the first time we decided to try out Safair - but that was the last time. I have to end my complaint by saying that I have been late for check-in before, and SAA has always been willing to assist. SAA was even the lifesaver for us on the 22nd of May with their helpful service. Pay more for better quality service!!!