UNFAIR, INJUSTICE, RUDE AND NO COMPASSION!!!!!

On the 22nd, we wanted to book flights from ELS to JHB for 5 people. (Myself, my bf, my bro and his friends). We initially used 1 computer to book for us 5 and per person it ended being OVER +-R100 which DOESN"T MAKE SENSE. So we ended up using 2 laptops to book (2 adults and 3 adults separately) and paid extra +-R300 for my bro and his friends.

Yes, it was my bro's fault for not checking the email confirmation within an hour after receiving it but because my bro has an account with Flysafair and hes been a loyal to the brand, he thought everything was in order until... he checked his email the day after around 1am which rolled over to the next day (today). So when I called the customer service agent, P**tia was assisting me over the phone. When I explained the situation that there was a system error, (me and my bf are on the 17:55 flight, my bro and his party 09:25 flight) as my bro and his party were supposed to be on the 17:55 with us but somehow him and his party got put on the 09:25 flight (We have screenshots of the booking summary stating this), P**tia cut me off and started EACH sentence with, "Unfortunately...." she INTERRUPTED me while I was explaining and ALL she said was, "Unfortunately..." like a robot with NO HUMAN FEELINGS. As if ALL Flysafair agents are trained like a robot. She didnt let me finish and I got angry and asked her to let me finish speaking. I was livid at this point as I had to keep repeating only for her to "unfortunately" me without even listening to the entire thing!!!!

I must say, I did apologize to her first for raising my voice as I was frustrated with, "unfortunately" and getting cut off middle sentence and she DID NOT ONCE apologize. She even put me on loud speaker for her colleagues to listen and was talking to her colleagues whilst I was explaining. I mean,.... WHAT KIND OF CUSTOMER SERVICE IS THIS????!

We acknowledge that we didnt check the email immediately, I asked her if there was anything that she can advise us to do. She didnt want to listen and kept saying, "Unfortunately you have to pay the flight difference and penalty fee." So for the 3 of them, Flysafair wanted to charge R1500. I explained again, when you book for people over 2, they will charge you EXTRA +-R100 per person and P**tia rep**** with, "it is possible..." I told her, " No, its not possible, it is a fact! I can show you the confirmation you charge MORE for doing 1 transaction if the number of passengers are more than 2"

Anyway, I eventually said ok to the penalty fee of R300pp but asked if she could waive the flight ticket difference and she said AGAIN, "Unfortunately" ...

I am UTTERLY disgusted with the lack of compassion P**tia has, I dont know if all other Flysafair agents are like this or just her. I feel INJUSTICE!!

Moral of the story, DONT BOOK AT FLYSAFAIR IF YOU ARE BOOKING FOR MORE THAN 2 PEOPLE!!