********* Practice and Poor service

I am very disgusted with Flysafair ********* practices. I dropped a friend mine visiting from Mpumalanga this morning at the airport to get his flight back to OR Tambo and he was advised that he missed his flight. His flight was 9:30. We arrived at the airport somewhere around 08:35 and took about 5mins to get to the front desk. According to my friend he arrived at the front desk about 47mins before departure and was then advised that he missed his flight. We paid the R300 Standby fee and he is currently still sitting at the airport waiting to be assister. I phoned ur call centre and was advised that the information on the system indicates that he checked in at 9. When i asked to speak to the Supervisor because obviously this is ********* practices he advised me that there is nothing that he can do and i can take the matter up with airport security so that they can check CCTV footage.

This is the kind of service Flysafair renders to someone that has been making use of your service so many times. I will never make use of your service again and will make sure i share my experience with everyone on social media.

Jonathan Goliath