********* and Unjustified use of COVID to change flight bookings - FLYSAFAIR

The following letter was sent on 6 July at 7h17 to: The CEO - Fly Safair Dear Mr Kirby My son (Booking reference C5D6NI and seat 4A) and myself (Booking *** seat 4B) were booked on the same flight FA170 on 10 July at 11h35. You have changed the flight time for my flight to 7h35 using COVID restrictions as the reason to do so. However, his booking remains unchanged. On logging on to your website, I discovered that there were still seats available on FA170 (on 4 July)so I attempted to contact your helpdesk (via email) and whatsapp requesting that they restore my original booking. Sadly I received no feedback! I then contacted your helpdesk telephonically yesterday (5 July) at approximately 13h00 and spoke to Phumi. She confirmed that there were still seats available on FA170 and kindly restored my original booking. However, she stated that an additional amount of R480,50 was due and she will get her manager to override this payment and I will receive an SMS and email confirming that my oriiginal booking was restored. It is now 7h00 on 6 July and I am yet to receive confirmation. The issues I have with all of this is the following: 1. I have been greatly inconvenienced by your organisation - Expecting me to get up at 4h00 to catch a 7h35 flight, time taken to respond to your ********* change in my booking and the uncer*****y you have created in my travel experience 2. It is totally *********, especially in these sad and challenging times, to use COVID as an excuse to create demand , optimise occupancy and maximise revenue I am considering making my experience public knowledge as I firmly believe that this is a case of dishonest and grossly ********* business practice by an organisation that is constantly demanding feedback from its customers as they apparently pride themselves in the way they sell their products and provide services.

Sincerely, Pat Naidoo

It is Thursday 8 July 7h52. I have NOT RECEIVED ANY FEEDBACK AS YET. My current booking online shows that I have an outstanding balance of R480.50 and my flight is on 10 July.