UNACCEPTABLE, UNFAIR safair

On 23/12/2018 my parents aged 85 & 73 had one of the worst customer service experiences with Safair at Lanseria Airport. Not only were their staff inexperienced, unproffesional and *********** to communicate effectively about a 2 hours & 20 minutes delay on Flight FA 303.

Eventually when they where suppose to aboard, they were told the engines overheated and cannot depart.

WHAT THE HELL??? Where they taken care off suggesting to wait in the VIP lounge?? No they were stranded for 6 hours in the most uncomfortable way!!

Its actually a disgrace how my parents have been treated by such a 'reputable' company.

As I see it, this low cost carriers, are not concerned enough about customer care at all.

There mission - "Our mission is to connect people with who and what they love, by providing a low-fare, hassle-free, and on-time travel experience. Our greatest wish is to share our passion with our customers". NOT TRUE AT ALL