Unaccampanied minor services Let down and Fysafair team who did not care

On satarday I went online and booked or reserve the unaccampanied minor service, previously it was a nice servise until not it went to zero for me. The booking was confirmed and awaiting consultant to xa as usual. Ensured that all documents are attached. 48 hours went by no call. Because I a the one who what's the child to travel sent follow up emails no response except the Jotform no reply. Imagine the child was suppose to fly Tuesday. Monday saw a what'sapp number, sent the query to my surprise was asked which emai it was sent from... OK sent it,and was advised of outstanding documents that I have attached inititialy,re sent the documents and received a notification that says Asemahle Pali Wil contact me... Dololo. They day passed, now am thinking whether to pack or not for the child. Sent emails again, a Shaik guy said the same thing of documents that I have sent. Til now Flysafair has not called me. Is it because you are the only airline or what. Never experienced this bad service. My child now is not going for holidays due to poor service.. Last I dealt Tamblyn what a great service. Even her she did not respond as I sti have the email. EVEN SAID TO SHAIK THE CONFIRMATION WAS SENT IT'S THE LAST STEP OF PAYMENT AND THE FLIGHT WAS SO MUCH. SHAIK DID NOT DO ANYTHING AME AS PALI