Unable to book Seats

Flights have been booked and paid. Only to stand in a que and counter for over 45 Minutes to get told that they are unable to book our seats and we will have to walk around for another 30 Minutes as they contacted the Supervisor to assist, but he is on the other side of the aiport.

I mean really, how is that acceptable service. Why is the supervisor on the other side of the airport, where is the sense of urgency.

I honestly do fly a lot and I mean a lot, but this is worse than SA Express. If the flight is not delayed it is a booking problem.

Bad planning should not be become the clients problem.

WIll be the last myself or my company will fly with them.