TRIPLE DEDUCTION FOR 1 TICKET

On the 8th October I booked a flight from CT to PE. The website was experiencing difficulties (most probably due to the traffic to book tickets). I was continuously getting an error report on their side. After about 2 hours I managed to actually purchase the ticket. I then checked my account & to my horror I was deducted 3 TIMES for the flight! I sent 2 emails - NO RESPONSE. I then decided to contact the call centre. Well that was another experience all together. After about holding for about an hour I was put through to a consultant. Explained what happened and was told to hold please. I was then very politely cut off. I then phoned for the second time and again had to wait about half an hour to connect with someone. Had to explain once again that I was charged 3 times for a ticket. I was told that the additional 2 amounts would be reversed. It is now 13 October and the amounts still have not been reversed. Shocking customer service! Is it a case of buy cheap get cheap?