AH
Allan H

1 reviews | Active since May 2022

10 May 2022, 14:17

Transparency on term and conditions.

About two-three months ago, I signed up the "Flymore" membership where at the time of sign up, there was absolutely no shown indication nor t&c explanation that you may not book for anyone else than yourself. I mean, at least gym membership has someone explaining the terms to you...

When I called to dispute and perhaps cancel this membership, not only did it take 40 mins for someone to eventually answer my call, but all I was assisted by was that it can not be cancel as I have signed up for 12 months and that you are not allowed to cancel it.

If you said I didn't read the t&c's carefully, I fully accept that would be my mistake and will definitely ride it out till the end of this 12 month contract but what happens when the terms and restrictions were not actually transparent at the time of sign up?

I was then at last suggested to email *** to explain the circumstances and try to find a resolution but from the date of sending an email 24.03.2022 till this day, I haven't received a reply email.

I'm not even going to assume writing this review can resolve anything but at the least express how unsatisfied I am with this airline "Flysafair" service and that they've lost my loyalty and support.

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