Totally unacceptable service from a company claiming how good they are on their website

<p>Booked a flight from George to Jhbfor my wife to fly on the 26 Nov 2016.</p> <p>Unfortunately my wife contracted pneumonia and we therefore had to cancel.</p> <p>Sent the necesary documentation to them on the 21 Nov requesting a credit.</p> <p>Have now followed up on 4 occations including this morning which is now 37 days since the credit was requested.</p> <p>Their agent tells me its being processed as refunds take between 7 to 21 days to process (can't she count the dunce!)</p> <p>I can see by other reports that Flysafair coudn't be bothered responding to Hello Peter reports so all I can say is people go Kulula or SAA maybe at more expense because should you have a genuine cancellation it's going to be like getting blood out of a stone to get your money back.</p> <p>Hope this type of service causes Flysafair to go the same route as Nationwide ,1 Time and the other cheapies did.</p>