TICKET REFUND POLICY

<p>In February I made bookings for my mother who is a pensioner from East London to Cape Town for the 23rd June 2016. Due to family commitments she asked me to cancel her ticket and guess what? the airline doesnt have a refund policy. We asked the to refund or cancell the ticket for some other time during the year and we were told we they cant . I asked them to change the bookings for my daughter and guess what I was told to pay R300 to change destination and R300 to change the name which is the same amount as the ticket, because I bought the ticker for R699 in February meaning I must pay R600 which is the same value as the ticket and I asked them in advance for changes on the 1st week of May. THIS IS NOT FAIR AT ALL, EVEN WITH BUSSES ONCE YOU CANCEL YOUR TICKET IN ADVANCE THE KEEP IT FOR YOU FOR 6MONTHS AND WHEN YOU MAKE BOOKINGS YOU JUST PAY THE DIFFERENCE IF THE IS A DIFFERENCE.</p>