KT
Keoikantse T

1 reviews | Active since Oct 2014

10 Jan 2023, 09:20

This is outrageous for a national airline.

I’ve never had a bad experience with FlySafair until last week, 4th January 2022. It turns out that this airline is over booking each flight and then putting people on standby even while there is still more than enough time to board the flight. To be on standby for more than 24 hours because there’s a backlog in standby is the most numbing experience yet. The counter staff are unsympathetic & couldn’t be bothered at our very visible frustration. When the one lady who was also on standby tried to change her ticket from economy to Buisness, the consultant at the ticket counter straight up told her that it wouldn’t be possible as they’ve overbooked all flights. This is appalling - super expensive flight tickets, then paying to be on standby, then, in my situation having to book an extra night to be up at 2am to cue in standby the following day again, so I’m the first in the line when there’s availability is just ludicrous.

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