THIS CHRISTMAS

Yesterday I purchased a plane ticket online to depart from PE to JHB on 11/12/2020. As soon as the payment went through i received my booking confirmation and somehow to my dismay the departure date defaulted to 3/12/2020. I contacted their call centre help line and was told there is nothing they can do to change the date and that I have to physically go to Or Tambo to make the amendments. After pleading, I crying and begging to speak to the manager, crying and explaining that I had saved up for these tickets to get my mom on that plane did the manager offer to assist me but insisted that I had to pay a penalty fee (I can't stress enough how this was not even my fault). The cost of the initial boarding ticket paid was R1847. 00 and the penalty I had to pay an additional R1206 for their system defaulting to yesterday's date (by the way this plane had not even departed from the airport yet) or forfeit my hard earned during lock down savings!!!

I am sad and feel ********** all I wanted was for my mom to fetch my son and bring him back for the holidays after a long year of not being able to see him during this lock down :(. I now have no money to spoil him with this December.

I stayed up all night going through their t&c's and have come to realize that there is probably nothing I can do but tell my story to those willing to lend an ear

Thank you FlySafair, I hope you guys are happy and that your kids enjoy being showered with gifts this Christmas!!!