theft

My Husband travelled from Johannesburg to Durban with FlySafair on the 18th March 2023. The FlySafair staff insisted on putting his hand luggage into the holding area. When they returned the bag at the end of the flight, the bag had been tampered with. Valuable items, including his wallet and other personal effects were missing. This bag was only handled by the FlySafair staff. They refused to assist him at the Durban airport, knowing full well that he had no means of getting home without his wallet. We travelled overseas for 2 months with various other airlines, without incident. This happens in South Africa as soon as he returns to the country😡 and all FlySafair could do was ask him to lodge a claim to their Insurance Company. The insurance company - Chubb Insurance are REFUSING to compensate us even though the theft occurred when the bag was in FlySafair's safe-keeping. Yet we took out full Luggage and Travel Insurance with FlySafair The Call Centre Keep referring us to Chubb Insurance. This is preposterous.