The level of incompetence is astonishing.

<p>3 weeks ago I booked my flight from Durban to JHB. I had done the online booking and also hired car. My return was scheduled for the Sunday afternoon. Upon booking my tickets I payed extra to be able to change the date of my flight. The Saturday evening I logged onto my confirmation email and I wanted to change the return flight to the following Sunday morning. Firstly I was asked to pay an additional fee of R99 to change the date. I did not understand why I was charged an additional fee when on the website is stipulates that the first "change of date" was free. I then accepted the additional charges and went on to process the payment. I was then redirected to another page which infotmed me the transaction was unsuccessful and that I shoul tetry. Of course I did again and again and again, just to be redirected back to that page which told me that the transaction was not successful. Can you imagine my surprise when I checked my bank statements and seen that all the transactions had I fact gone through. When I arrived at the airport the Sunday I went Straight to the counter to explain what has happened. The lady took my card from me and nearly charged me for yet another R99. The supervisor then assisted me and confirmed that the payments had infact gone through, multiple times. She said that she would make a note on the system and get back to me as soon as possible. She handed me a card and suggested I visit the website and explain what happened there and request my refund. I had also tried that form of communication but 2 weeks later still NOTHING.</p> <p>The following friday I flew from Durban again using this airline and had no issue, but returning that Sunday morning was a complete joke. I was furious when my mother and I was sent down the stairs to board the plane from the back to find our seats in row 18. I especially booked 18 due to the fact that my mother has knee problems and I knew we would not have to take the stairs. So you can just imagine my face when it took us 16min to push our way through to the front to reach our seats because they were allowing people in row 32 and 28 and goodness knows what other rows board from the front of the plane. This was extremely frustrating and dissfunctional and cause the plane to be delayed. Once in the air my mother and I ordered a hot chocolate and Coffee. I don't know what it was that they gave us but it was revolting. We tried to order a roll for lunch, but they were sold out. This experience truly left a bitter taste in my mouth. </p>