Thanks Jamaul and Brandon

Hats off to FlySafair staff Jamaul and Brandon, who assisted me in East London. I lost my wallet in an OR Tambo bathroom, and luckily, my friend retraced my steps and was able to retrieve the wallet from one of the cleaners. I desperately needed my licence to collect my rental so my friend approached the ticket sales desk at OR Tambo where the staff refused to assist her and told her I did not have any options. Jamul and Brandon went above and beyond to contact the supervisor at OR Tambo so that they could assist as there is a service which allows a customer to receive goods lost at the airport. This truly saved me as I was travelling for a week-long business trip that required me to be on the road most of the time. The licence arrived the same day, and I was able to book out my rental. Thank you again Jamul and Brandon. However, I think much can be done to make sure that agents are more helpful and work with the customer instead of frustrating and inconveniencing them further. A humanistic approach is always a better approach.