JV
Johan V

1 reviews | Active since Apr 2019

25 Apr 2019, 11:57

Thanks for being on-time, but why did you leave all the baggage in Cape Town?

Our flight FA112 from CPT to JNB left on-time and arrived on-time, but without the majority of the luggage.

On arrival a few bags circulated on the carousel and a Swissport baggage agent was on hand with lists of names of people whose bags weren't loaded. No explanation or communication from Flysafair was forthcoming and they shone in their absence.

It appears they failed to load about 90% of the bags which ALL passengers paid for, thanks to their ticketing system. It was up to each passenger to see how they were going to fetch the bags after arrival on a next flight.

It's easy to speculate on why Flysafair failed to load the bags, possibly loading cheap fuel, who knows.

Flysafair also had 2 hours to arrange a customer service agent to meet the passengers, or the crew could've informed the passengers because they knew the baggage was left behind. Very poor show Flysafair. Stop elling people how good you are, show it!

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