NR
Naresh R

1 reviews | Active since Mar 2014

24 Apr 2025, 18:25

Thanks Clarissa- Call center agent

I mistakenly added my surname twice while doing a booking from ORT to KZN. being old with bad eyesight,I tend to make the off mistakes. I only realised this mistake once I got the confirmation email. I could have taken a chance at airport since all other details such as ID and first name was correct. I understand there is a cost for incorrect names,ID numbers etc. I called the call center and decided to be honest with the call center person on the other end named Clarissa. I did tell here i was travelling on my birthday and was a bit excited hence my error. I also told her that I dont have extra money to spend on the changes and actually wanted to use the extra money to pay for a bag check in. The Lady made the changes for me in 5 seconds and I was not charged. I think being honest actually paid off instead of trying to cheat the system. Appreciation to Flysafair staff Clarissa for the understanding and compassion shown to me. Much appreciated

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