Thank you Flysafair for NOTHING!!!, and costing me R 13200!!

Flysafair – Well I cannot really tell you about the flight experience, because we did not get to board the plane – TWICE – due to lack of communication and rude staff members at O.R Thambo. Long story short – we missed checking in our luggage (by 5 minutes) due to all the lanes closed at the long term parking, driving around OR Thambo for 40 minutes – but I’ll take the blame for that…. What I couldn’t believe was the treatment we got from the lady that was supposed to check in our bags – I pleaded for her help – and she asked me “What must I do? Stop the whole flight just for you?” Uhm no –because it wasn’t departing within 50 minutes? We were given the following options: Proceed to security with hand luggage only – we must arrange for someone then to come and fetch the rest of our luggage at the airport – OR come back the next day for the7 o’clock flight. I left it, and went to ticket sales – downhill from there …… no help – nothing – just telling me with a poker face there is nothing they can do…….(with a sign on the counter saying “ We have a be kind policy only – joke!!” Last resort – customer care – I phone them, and while I am on the phone to another very rude an unwilling operator, my partner realized this isn’t going anywhere – and went to purchase tickets from Kulula. Eventually after a lot of pleading and arguing I got transferred to a Flysafair supervisor Thuli M, who then told me that there was another flight at 12:10 from Lanseria and we can just change our flights……..WHY could the Flysafair staff not give me that option in the first place? WHY does a paying customer have to feel as if THEY are doing US a favor? Due to lack of information, a rude and no care attitude, Flysafair has cost us R13 300. Thank you Flysafair for nothing!!!!