Terrible Service SAFair

SAFAIR,

I have had such a bad experience with Flysafair on the 31 March 2022 traveling from JHB to CPT.

Flight was delayed apparently due to system and technical issues. I was advise that the flight FlySafair FA214 was cancelled and all passengers are being moved to a KULULA flight for 6pm. Just to find out that flight FlySafair FA214 are still continuing and only 12 passengers were moved to a kulula flight. I was then advised that my luggage will come with FlySafair FA214 while my family and I are on board with Kulula. I though here comes a disaster. On my arrival at Cape Town international airport, we went to the luggage collection for FlySafair FA214 and no damn luggage. I was at the airport for 2 hours asking for help and looking for our luggage . SAFAIR help centre was then close. How terrible for customer support. I had to leave CPT international airport without my luggage. I then got a lady from the airports company to assist me and I made contact with at 11pm just before her day is over. I had to go back today to CPT airport to pick up my luggage as it was on another flight that only arrived in CPT 2 hours after my flight.

Now, this angered me because of bad unorganised and *********** service from FLYSAFAIR. This was a huge inconvenience for my family and I.

I have another flight back to JHB on Monday 4 April from Cape Town (FlySafair FA205). I DONT WANT TO KNOW WHAT A *** EXPERIENCE I WILL HAVE GOING BACK HOME ON MONDAY.

I HOPE SOMEONE WILL CONTACT ME BEFORE MY NEXT FLIGHT AND ADVISE HOW THIS BAD EXPERIENCE WILL BE RECTIFIED. OR WILL HAVE TO EXPOSE THIS SITUATION ON SOCIAL MEDIA AND HELLO PETER. I KNOW OF FIVE OTHER CUSTORMERS HAVING HAD THE SAME ISSUE.

WHERE IS THE CUSTOMER SERVICE. I ALSO NEED THE LADY WHO CALLED ME FROM THIS NUMBER ***TO CALL ME URGENTLY