Terrible service from unfriendly staff

So my sister (after returning from a trip to Europe) has to pay and sit on Cape Town international Airport because of poor service from Safair. She arrived (after already checking in online) 45 minutes before the time and having to carry bags with her...and then been told by a very rude and unsympathetic Safair staff that she is now late and has to sit and (PAY) for a next flight as a standby. She has 1 bag...there is no way Safair can tell me they could not have allowed her on her flight when she was standing there for 40 minutes waiting to speak to a very rude and - no customer s****s manageress/supervisor called Aisha Gierdeen. We both returned from a flight with Austrian airlines and after our train from Milan was delayed...Austrian Airlines being sympathetic allowed us very diligently to enter the flight 30 minutes before its departure. How Can safari tell me that they could not do something 40+ minutes before a LOCAL flight. The service she/we received from this airline (who clearly is only in it for money) is pathetic. A young girl all by herself stuck at cape town not been able to enter a plane she paid for to JHB with horrible service from staff is beyond unacceptable. learn from the Austrians!!! never flying Safair again