Terrible Service from FlySafair staff members

My boss will never book a flight with Flysafair again.

My boss has flown with Cemair and Airlink many times with her dog and decided to give FlySafair a chance on showing us their services and booked to fly back to Johannesburg from George.

My boss arrived to check him in at 13h30 for the 15h10 flight only to be told that they were supposed to arrive TWO AND A HALF HOURS before the flight to check him in. Not only that, but they could not check him in at the terminals. The only place to check him in was at the Cargo lounge.

My boss ended up having to book a later flight with Cemair.

By the way Cemair and Airlink’s rules are that you should be there an hour and a half before the flight to check in pets but even if they are checked in an hour before that is fine too.

The SaFair staff were completely unaccommodating and had zero interest in solving the problem.

As I said above I will never fly with this airline again.

I do believe it would be fair and in the interest of the passenger to refund the airfares but we have no doubt that FlySafair will refuse to do so.

It was a mistake to book with this airline but at least it is a lesson well learned.