Terrible experience

Flight boarding at the airport started on time but was was conducted by the most unfriendly and rude staff. Not sure whether they are airport staff or Flysafair staff but the attitude, lack of greeting, and rudeness when answering a query towards people in the boarding line was unacceptable.

Secondly, it was mentioned multiple times that consumption of own alcohol is prohibited on board yet the person seated behind me entered the flight majorly under the influence of alcohol, almost dropped a big box of his baggage on my head whilst trying to put into the overhead compartment (no apology from him nor the flight attendant who tried to assist). Further on, it was evident that he was already under the influence of alcohol, yet he continued to take out drinks from his baggage and consume on board. In light of him being under the influence, he also continued to order alcohol from your flight attendants once his own was finished.

As a fellow passenger, I had to sit for 1hour listening to his man speak at the top of his lungs, get up multiple times hurting my hair and head whilst grabbing my seat for balance for bathroom breaks throughout the flight (whilst the seatbelt light was on during departure and landing. What if this individual fell and hurt someone else ? I was already thrown into his drunk mix and no assistance from flight attendants were given at all.

Lastly, there was no disembarking from the back of the plane which i completely understand, so they opted to disembark 5 rows from front and 5 rows from back at a time. HOW can you allow the middle 5 rows to get up and block the aisle whilst there are still people at the back trying to get out? There was absolutely chaos whilst trying to disembark which even resulted in a little girl getting misplaced from her mother while trying to get off the plane. Once again, flight attendant stood and watched the chaos they created from the side. It took me who was seated in seat 29D 15 mins to get to the front of the plane and get off, all because flight attendants did not allow people to disembark according to the 5 rows at at time.

I am utterly disappointed in my experience with Flysafair this time round. The customer service during boarding, on the flight and during disembarking was all unorganised and unprofessional.