Terrible Experience

The staff is ***********, from the flight attendants, to ground staff, ticket sales consultants, mangers and to dealing with customer queries. I will never use this flight again. Lost my bag that was taken away from me by flight attendant while boarding without giving a valid reason. It took more than 14 hours to locate the person who took my bag. Flysafair staff did little to assist me with finding the person who took my bag, instead the *********** ticket sales consultant gave me the wrong number, we spent half a day calling the wrong number. When calling the call centre I spent 40 minutes holding the line, I eventually hanged up without speaking to the consultant. Working relationship between LPO and Flysafair is very poor, they kept sending back and forth, no one was taking responsibility or showing any remorse or any sense of urgency as I need my bag to prepare for the exam which I ended up missing. LPO eventually got hold of Thato I believe head office who promised to get back to me within 30 minute. She never kept her promise. I will never use or recommend Flysafair to my worse enemy.