Terrible Customer Service and Complete Lack of Support from FlySafair

I had an extremely disappointing experience with FlySafair. After paying nearly R2,000 for my initial flight, my bag was deemed too large, and I was forced to run between security—who had no idea what was happening—and check-in, where they also refused to help. I finally approached the manager at ticket sales, expecting some leadership, but instead, the manager was extremely unhelpful and downright rude. I was sent from one person to another, and in the end, I missed my flight. FlySafair offered no assistance—no refund, no compensation—and I had to pay another R1,000 out of pocket for a new flight. The customer care was nonexistent, and the manager was the worst part—completely failing to take any responsibility or help. This was completely unacceptable.