JA
Jo-ann Auret
1 reviews | Active since Feb 2022
20 Jun 2024, 13:49
Take Care when Flying Safair
I travelled to CapeTown last week from JHB with FlySafair and booked in 1 bag as luggage. Once received in Capetown the bag was damaged and can not be used again a it has a hole in it now. I logged a complaint within 24 hours as expected unfortunately no response yet.
They simply do not take care when handling luggage.
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Jo-ann Auret's updateReviewer Update
24 Jun 2024, 11:33So they took partial responsibility paying less than 50%
From: Joann Auret
Sent: Thursday, 20 June 2024 14:01
To: Andrea January ; Callcentre LPOA gents
Cc:
Subject: RE: Damaged Baggage Ref = Online Check-In is now open for flight
Importance: High Dear Andrea Please see attached confirmation of account details. It is sad that you will not take full responsibility, not even half responsibility, the bag has hole in it and can not be used again. We are expected to replace a R850 bag with R350 for damage we did not cause and for something that is not our fault, is that right? Please inform legal and management that the below, simply means that our family now knows not to support an airline that does not take full responsibility for damage caused while using their services. We would not want to be loyal to an airline that does not take full responsibility when it comes to loyal clients. When I did not receive feedback , I loaded a Hello Peter complaint, it seems I can close my Hello Peter complaint with the feedback received below ☹. Kind Regards Jo From: Andrea January
Sent: Thursday, 20 June 2024 13:35
To: Joann Auret; Callcentre LPOA gents
Cc:
Subject: RE: Damaged Baggage Ref = Online Check-In is now open for flight Dear Joann, Feedback was received regarding your claim. Apologies for the delay. The outcome of your claim is as follows: Legal decision for your claim was approved and the recommendation is compensation and the amount is R350. Please be advised that baggage handling at the airport is not the airline but a third party that assists the airline with handling and processing of the bag. The airline does not refund nor replace the full value you are claiming for due to us having limited responsibility hence the outcome is compensation which is the final offer of R350. Kindly confirm your banking details below. Once details are confirmed, it will be submitted for payment. Please allow for 3-7 working days for payment to reflect. Regards, Andrea January
Senior Customer Service Agent
FLYSAFAIR
From: Joann Auret
Sent: Thursday, 20 June 2024 14:01
To: Andrea January ; Callcentre LPOA gents
Cc:
Subject: RE: Damaged Baggage Ref = Online Check-In is now open for flight
Importance: High Dear Andrea Please see attached confirmation of account details. It is sad that you will not take full responsibility, not even half responsibility, the bag has hole in it and can not be used again. We are expected to replace a R850 bag with R350 for damage we did not cause and for something that is not our fault, is that right? Please inform legal and management that the below, simply means that our family now knows not to support an airline that does not take full responsibility for damage caused while using their services. We would not want to be loyal to an airline that does not take full responsibility when it comes to loyal clients. When I did not receive feedback , I loaded a Hello Peter complaint, it seems I can close my Hello Peter complaint with the feedback received below ☹. Kind Regards Jo From: Andrea January
Sent: Thursday, 20 June 2024 13:35
To: Joann Auret; Callcentre LPOA gents
Cc:
Subject: RE: Damaged Baggage Ref = Online Check-In is now open for flight Dear Joann, Feedback was received regarding your claim. Apologies for the delay. The outcome of your claim is as follows: Legal decision for your claim was approved and the recommendation is compensation and the amount is R350. Please be advised that baggage handling at the airport is not the airline but a third party that assists the airline with handling and processing of the bag. The airline does not refund nor replace the full value you are claiming for due to us having limited responsibility hence the outcome is compensation which is the final offer of R350. Kindly confirm your banking details below. Once details are confirmed, it will be submitted for payment. Please allow for 3-7 working days for payment to reflect. Regards, Andrea January
Senior Customer Service Agent
FLYSAFAIR
JA
Jo-ann Auret's update24 Jun 2024, 11:33
Reviewer Update
So they took partial responsibility paying less than 50%
From: Joann Auret
Sent: Thursday, 20 June 2024 14:01
To: Andrea January ; Callcentre LPOA gents
Cc:
Subject: RE: Damaged Baggage Ref = Online Check-In is now open for flight
Importance: High Dear Andrea Please see attached confirmation of account details. It is sad that you will not take full responsibility, not even half responsibility, the bag has hole in it and can not be used again. We are expected to replace a R850 bag with R350 for damage we did not cause and for something that is not our fault, is that right? Please inform legal and management that the below, simply means that our family now knows not to support an airline that does not take full responsibility for damage caused while using their services. We would not want to be loyal to an airline that does not take full responsibility when it comes to loyal clients. When I did not receive feedback , I loaded a Hello Peter complaint, it seems I can close my Hello Peter complaint with the feedback received below ☹. Kind Regards Jo From: Andrea January
Sent: Thursday, 20 June 2024 13:35
To: Joann Auret; Callcentre LPOA gents
Cc:
Subject: RE: Damaged Baggage Ref = Online Check-In is now open for flight Dear Joann, Feedback was received regarding your claim. Apologies for the delay. The outcome of your claim is as follows: Legal decision for your claim was approved and the recommendation is compensation and the amount is R350. Please be advised that baggage handling at the airport is not the airline but a third party that assists the airline with handling and processing of the bag. The airline does not refund nor replace the full value you are claiming for due to us having limited responsibility hence the outcome is compensation which is the final offer of R350. Kindly confirm your banking details below. Once details are confirmed, it will be submitted for payment. Please allow for 3-7 working days for payment to reflect. Regards, Andrea January
Senior Customer Service Agent
FLYSAFAIR
From: Joann Auret
Sent: Thursday, 20 June 2024 14:01
To: Andrea January ; Callcentre LPOA gents
Cc:
Subject: RE: Damaged Baggage Ref = Online Check-In is now open for flight
Importance: High Dear Andrea Please see attached confirmation of account details. It is sad that you will not take full responsibility, not even half responsibility, the bag has hole in it and can not be used again. We are expected to replace a R850 bag with R350 for damage we did not cause and for something that is not our fault, is that right? Please inform legal and management that the below, simply means that our family now knows not to support an airline that does not take full responsibility for damage caused while using their services. We would not want to be loyal to an airline that does not take full responsibility when it comes to loyal clients. When I did not receive feedback , I loaded a Hello Peter complaint, it seems I can close my Hello Peter complaint with the feedback received below ☹. Kind Regards Jo From: Andrea January
Sent: Thursday, 20 June 2024 13:35
To: Joann Auret; Callcentre LPOA gents
Cc:
Subject: RE: Damaged Baggage Ref = Online Check-In is now open for flight Dear Joann, Feedback was received regarding your claim. Apologies for the delay. The outcome of your claim is as follows: Legal decision for your claim was approved and the recommendation is compensation and the amount is R350. Please be advised that baggage handling at the airport is not the airline but a third party that assists the airline with handling and processing of the bag. The airline does not refund nor replace the full value you are claiming for due to us having limited responsibility hence the outcome is compensation which is the final offer of R350. Kindly confirm your banking details below. Once details are confirmed, it will be submitted for payment. Please allow for 3-7 working days for payment to reflect. Regards, Andrea January
Senior Customer Service Agent
FLYSAFAIR