Suitcase Damaged

Query: Good day

Yesterday I travelled with you guys, from east london, flight 143. When I went to collect my suitcase, I was never been this disapointed, to find out that my new suitcase is broken. I went to complain by your offices immediately, I'm not impressed at all. I have been a loyal clients to you but having to experience this. I'm so heart broken. No one called or sent an email to apologies, even the lady did not feel my pain. She just let me sign forms and said she's going to log a call for me. I haven't heard from any of you. I'm not happy at all with your service.

Ref:GOZBBD ===================================================================== Good day,

I have been waiting for the reply or any sort of communication.

I am very disappointed and will make sure that no one in my family and friends will ever use fly safair.

You have a very bad reputation and you do not respect your clients and that's why you won't get repeat visits.

I am so disgusted and will never ever fly with you.

Regards Pakama