Stop supporting this poor showmanship

I wish I could give - stars, cos that is what they deserve. I cannot believe how they can still stay in business and we are the ones supporting them. A few years ago I could not fly, due to being in hospital. I sent the certificate and asked for a refund. After receiving no reply to my several mails and calls, I gave up and stopped using them. Today I called the call centre and spoke to the Customer Services manager, Nhlanhla Shiule. I told him about my previous experience and said that i stopped using Safair. I can now see if they can redeem themselves. I asked that he allows me to take a bag on, as their fare was already higher than Mango and the bag charge makes it way more expensive. This guy just kept telling me about their policy and their fare options.

I asked for the CEOs details and he provided me with a feedback email address. I cannot believe that management are put in customer facing positions, but dont have the authority, or cant make a simple decision, that will improve the image of the company and increase business. I wont use Safair anymore. They should not be in business, as they dont value their customers. They make you feel like they are doing you a favour