****** Property at Flysafair No Care Attitude

I would like to adress the following no care attitude from ACSA and Flysafair,see below correspondense

Good Morning I would like your assistance please,Mrs S Van Rooyen Travel on Flight FA250 at 5:55am,Gate C12 this morning 06/09/2022 to George Airport. She had a wrapped bag with contents of over R3500,in the bag which weighed +- 26kg.

When she collected her luggage at the carousel at 8:11am the wrapped bag was no longer wrapped and 3/4 of the contents was ******.

She immediately reported it to Flysafair and their response was that it is not their problem why did she not take out travel insurance.There are people out there that can not afford to take Travel Insurance,why do you have wrapping services if this is the case?

Question,why are there ********* employed and left to ***** peoples luggage,no one bothers to investigate and just shrugs it off due to no travel insurance.

I am awaiting your urgent response and assistance.

First respons on 13 September 2022 --Respons received week after complaint

Good afternoon Charmaine Bezuidenhout, A representative from Swissport, Baggage Handlers for FlySafair, will contact you directly to have this matter resolved. We wish you well and are looking forward to welcome you again at George Airport. Kind Regards.

2) Good day, Thank you for contacting Airports Company South Africa Client and Passenger Services. Your query with reference number QGEN*** has been resolved. PLEASE NOTE: To re-open this query, please reply to this email with your feedback.We kindly request you do not change or delete the Query Reference Number in the Subject of this E-Mail. We appreciate your understanding and cooperation and we aim to assist you as efficiently and effectively possible.

3) Good Evening

Can you please explain how this query

Regards Charmaine

REPLY /// Good morning Charmaine Bezuidenhout, The following email was sent to you yesterday afternoon. Please see details: *** on: 09/13/2022 15:44:10, email content: Good afternoon Charmaine Bezuidenhout, A representative from Swissport, Baggage Handlers for FlySafair, will contact you directly to have this matter resolved. We wish you well and are looking forward to welcome you again at George Airport. Kind Regards.

4) Good morning

Reason for my mail was due to them not contacting me.

Regards

Charmaine Bezuidenhout