****** Goods

On the 5th of September I booked a return ticket from Johannesburg OR Tambo international airport to East London. I checked in early everything was okay however when I arrived at my destination I realised something.

1. My bag was tempered with 2. I got home to east London I realised my cellphone was ****** & my Jordan sneakers

On the 6th I reported the matter on twitter , was told to send an email and sworn affidavit from the police station.

I sent the email as per their request, however the airline said they can’t refund my cellphone but will refund my pair of sneakers.

Was asked to send the value of my sneakers and they will refund them and send then money into my account. I did that weeks past by without hearing from the airline however I decided to Google their number and gave them a call..

At first I was sent from pillar to post by the consultants who not only don’t know how to do their job but have full attitude especially the female ones , I stood my ground wasn’t going to allow that to happened at the end of the day I’m the one who who’s at a loss not them.

Yesterday I had again to go on twitter and do a follow up!!

1. Mind you no one is saying anything regarding my case . After yesterday doing my follow up later at the evening I got an email from the airline saying that they can’t help/ decline my claim provided that I don’t have a receipt. I asked them who keeps receipts for a pair of shoes mind you the box?!

The frustration here is how this case was treated, I strongly believe if I was a person of a different skin colour the airline would have handled this differently for example calling and updating me with regards . another thing they probably saw the value of my sneakers and thought to themselves that black person can’t afford such !!! Because why agree to refund my sneakers at the first place?? I get the fact that they can’t pay my phone but before agreeing to paying them why didn’t they say they only pay sneakers of a certain value??

However I feel if they wanted to help they would ask how long have I had the sneakers and is it possible to retrieve my bank statements since I no longer have the receipt.l, they just show no interest whatsoever! Again I’m questioning my self does this mean this airline employees ******* who go though peoples bags and they don’t want to take responsibility?

Their services is simply pathetic! & disgusting!! I’m guessing when using this airline one has to just not take any bags with because clearly it’s not safe !