STINKING CUSTOMER SERVICE

<p>Terrible expereince I had at O.R Tambo International , poor customer service b their Supervisor Aisha Gierdien. I made flight booking through thier call centre agent who then made a mistake on my departure date. She captured the 11th May instead of 12th May. This booking was made in the eveining of the 11th May for a morning flight the next day. Upon my arrival at the airport, my name was not on the system. I explained the error on thier side and even showed them the confirmation email which was received in the evening of the 11th May @ 5:46PM, trying that we be logical about this that there is no way i can boook a morning flight (7:10am) of the same day in the evening. Aisha told me she CANT do anything about it, that i did not make the booking with her and that i will forfeit the mones paid on that ticket..*** she further told me to contact the call centre mysekf using my own airtime and that she CANT assist me any further.</p> <p>As a result i ended up buying anohter ticket on SAA for R 2000.</p> <p>The very same call centre only opens at 7am. I still had to wait to make that call.. f'D up customer services i want to emphasise and oh cherry on top , I missed my interview scheduled for that day.</p> <p>i still have nt been refunded my money. I am being sent from pillar to post pending useless investigations when everything in in balck & white (email bookings confirmation)</p> <p> </p> <p>I DEMAND MY REFUND AS IN YESTERDAY & AISHA GIERDIEN MUST FIX HER STINKING ATTITUDE AND CAN THE MANAGER 9WILLEM ENGELBRECTH) RETURN MY CALL SOMETIME THIS YEAR PLEASE!!!!!</p>