Still waiting - 59L5PE

<p>On the 11th of May there was a promtion and I had trouble paying for a booking so i made a new bookign and got confirmation the same day. 6 days later on the 17th another confirmation comes through and money was deducted after the booking timed out on the website. I called the call centre and was advised someone would get back to me from refunds. I than called back a day after and spoke to the same person that promised a call back the same day and nothing. I than called a few days later and spoek to aTeam leader an dwas promised a call back within an hour and was only called the next day with a prmise of a call back. It is already the 5th of June. </p> <p> </p> <p>I want this booking cancelled and someone to have the decency of calling me. I was told the manager doens't want to cancel the booking because dates were not the same but the fact that it timed out and confirmationw as sent 6 days later means nothing to this company. Of course the dates changed because I had to chose what was available. Please can someone explain to me what is goign on?</p>