*****ing the funds for my flight

I am absolutely disgusted and disappointed in this airline, especially when I choose to fly with them and I take flights with them each and every month.

This morning I wasn’t late for my flight and could of boarded the plane but unfortunately I was late to check in my luggage on time, I pleaded with them to please help and see if there is anyway we can make a plan to get the luggage on the plane as I know they could of if they wanted to.

Instead I was told I cannot take my bag but I could board the flight how do they think that would work?

The I went to the service desk and asked if we can move my flight as I had no choice due to the above mentioned circumstances.

I was told that it would cost R300 deposit which is not refundable not once was I told by the lady that I have only 1 hour in which to do this?

I them called at 1 hr and 5 min to do this and they refused to do it because I was over time which I told the person that I wasn’t made aware that there wasn’t even a time limit, because had I know that I would of made sure o did it on time.

This flight cost me over R4000 and to make the matters worse today is my birthday and that it way I was on my way to Capetown.

I can’t believe that this airline has no regard for there clients and just don’t care to do anything to help in anyway all They care about is they getting the R4000 and I can’t even get a flight out from here unless I pay another R5000?

This is absolutely disgusting and pathetic but most of all just shows that they are *********** and have no idea how to service a Client at all!!!