*****ing flight funds

This airlines will take your money through the app and not refund it. I went through travel wings linked to flysafair on 16/06 to book a flight for the 17th of June 2022. On the app you can only refine a search to a specific day for a one-way trip...which I selected the correct date(17/06) and time (18:45) after purchase it brought up a ticket of the 18th with same travel times😳. So I immediately tried cancelling but I could not because it stated 'restricted' so once you book you can't cancel travel wings takes you the flysafair site because you can't cancel there or do any changes...Then I tried calling to cancel but it was after 7:30pm so I could not get ahold of them. I then tried using the whatsapp platform but there was no response from the bot and eventually responded and said it's after 7pm after a few times of selecting the prompts.

Now I had an emergency to book the flight for the 17th and not the 18th, I had to be there on the 17th due to a sick family member. So I had no choice Inorder to retain the date and time I had to change the flight.

This purchase was done on the 16/06 where it charged me double. The next day before my travel time I called in to alert flysafair to alert them that I was restricted i couldnt cancel, tried calling, tried whatsapp I have all the screenshots which I sent through to them. I spoke to Shakeem Smith who misled me and said it's not on there side but on travel wings side which was a lie. So I opened a case on the 17th and been trying to call and resolved this but keep getting **** to. After sending the required proof they then say well travel wings should refund you it's not on our side. Only to discover after 2 weeks it's not on travel wings side but flysafair.. the seat was change so it charged double flight cost R1700 plus a change which costed R1800... this is absurd when i explain o them I tried to cancel immediately and this goes against the CPA act. After 2 weeks still no response. They promise to contact me the next day every time I call over 10 times. Shakeem Smith ignores my emails up till now the team leader doesn't return my call as I requested for a manager when spoke to his team member Prinesh.

It's the 30/06 and I still haven't heard from them and they are refusing to resolve this matter. This is a concern to the travel industry on the way business is conducted.

I am now pursuing legal steps and will place them on every social platform including the news papers etc if I have to and my radio station mates to announce this ongoing issue people are experiencing.

*****ing money in a smart way has to be stopped.