Staff complaint and refusal to board flight

Hi, I am bitterly disappointed that I was not able to board the flight that I booked to George .

Flight FA252 Date: 25 July 2022. 16:10pm OR Tambo to George.

I showed the Safair ground staff and the Supervisor in charge my driver's licence and they said because it was expired that I was not able to board my flight.

There is currently a massive backlog on licence card printing and getting an appointment is on near impossible.

I booked my flight today to travel down to George to attend a family funeral and could not attend because I was not allowed to board the flight because I was told that my licence card was expired.

It is disgraceful that money is paid to an airline and I am refused the service paid for because of something that is out of my control and quite honestly not relevant to the service rendered.

I am demanding a full refund if funds paid for my flight and I will be sending my statement to the Safair Head Office for further investigation.

I have In no way provided evidence that I was not the person in possession of a ticket bought for your services and issued by your company.

My ID number on my licence matches the ID details on your ticket and the photo on my licence card is clearly visible. The staff decisions and actions today has caused me to be prejudiced and I was not afforded the services paid for.

I am expecting a prompt response within 24 hours of this letter being sent - and should the response received from your company further aggravate the situation and not be a suitable solution, then I will be taking the matter to a higher desk in your organisation and even further until I get this matter sorted to my satisfaction as a paying customer.