Special needs pure service

I’m am disgusted with the type of pathetic service I have received not only from one point

Further more going to proceed we then had to run as the flight was about to board! The inconvenience set by the Flysafair management hence they sis not feel the flight could wait as they where holding us up.

Heading on board firstly the one toddler gets a passage seat. The hostess says she will arrange with both passengers that they could please accommodate the boys to sit by the windows! I thought wow great service, just to have a woman demand her seat from my two year old son already buckled up in his seat! Thankful the second lady was friendy and said it is okay. Before take off the hostess passes and ask the lady if she’s fine with it! I was stunt as she told me she would arrange!

As we had to departure the very same hostess that assisted us in with the kids ( keeping in mind the wheelchair does not go in so I need to carry a very tall 4 year old and my mom managing the busy two year old) they assisted us with the wheelchair seat on with us , no idea why. Time of departure they plain blank refused to assist us off the flight! Another passenger that witnessed it all immediately offered to assist us! Not even a wheelchair porter was made available as this is a service that every airline give in fact it’s a policy!

I am truly disgusted by the pure service delivery