South Africa's worst airline

<p>Dear Customer service <br />Your airline should be regarded the WORST airline in South Africa. I tried 4 times from this morning to check in for a 16:50 flight. It did not work. I got to OR Tambo and stood in the long queue waiting to check in. When I got to the desk I was told that the flight has been closed. And was asked to see a useless excuse for a human standing behind a desk. He tells me the flight closes 40 minutes before departure and that I should read the fine print. (Bear in mind there is still 35 minutes before departure)All other airlines have a check in 30 minutes before departure. According to him he came to the queue to check whether there was anyone for that flight in the queue at 16:25. Really???? Another gentlemen and I were in that queue and did not see him. According to him he had already given the captain the information of the number of people on the flight so he could not let us onto the flight. The only pathetic advice he could give us was to go to the desk and book another flight (which we had to pay for). So I ask to speak to the supervisor. He runs to the supervisor while I'm on my way to her and whispers in her ear. She then responds the same way he did. He then a while later advices us to book the stand by flight for tomorrow morning, his theory being someone will definitely miss their flight so I can have it. I guess then that you make money only by innocent people missing their flight due to your lack of customer service. Thanks flySafair for nothing. It was the first and last flight I Will book with you. And I will be sure to tell friends and family not to use your pathetic Service. P.S employ customer service people who actually have customer service s****s and do not lie and offer zero assistance. Thank you *********** help desk and your wonderful supervisor for zero customer service. <br />Regards, <br />One of the many dissatisfied customers</p>